Terms and Conditions
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
The purchaser of a Fisher Wallace Stimulator® may return the device for a refund within 30 days of receiving it. Shipping charges and add-on accessories such as extra sponges will not be reimbursed, and the customer is responsible for shipping the device to us. Fisher Wallace applies a restocking fee that is 10% of the amount paid for the device. The restocking fee covers the cost of testing and sanitizing the device, disposing of and replacing accessories, and repackaging the unit for use in research and charitable distribution.
You can expect your refund within four to five weeks of Fisher Wallace receiving the returned device. If the returned device is damaged, no refund will be processed. Please make sure to use delivery confirmation when shipping a device back to Fisher Wallace Laboratories. Fisher Wallace is not responsible for refunding the purchase of a device that is not returned or for which no return delivery confirmation is available.
It typically takes four to five weeks for Fisher Wallace to process a refund after receiving the returned device. If you do not receive your refund check within five weeks please contact Fisher Wallace.
Returning Your Device
If you have already spoken to a Fisher Wallace representative and have been advised to send the device (or the headset) to Fisher Wallace Labs for repair or replacement, please do the following:
Please package the device carefully (with bubble wrap or crumpled newspaper) and mail it to:
Fisher Wallace Laboratories 515 Madison Avenue New York, NY 10022
We strongly recommend you use delivery confirmation. We are not responsible for a lost package if there is no confirmation that we received it.
The customer is responsible for covering the cost of shipping the product back to us. We will cover the cost of repair or replacement as well as standard ground shipping of the repaired or replaced product to you. We will overnight the device back to you for an additional charge of $58.95.
Please include a note in your package stating what is wrong with the product and please specify if you would like it repaired / replaced or if you are returning the device for a refund. Please include your contact information.
If you live in Manhattan, you may messenger the product to the above address during regular business hours and we will repair or replace the product and have it messengered back to you within one business day for a charge of $28.95. Additional charges may apply if the delivery address is in far uptown or far downtown Manhattan. We do not messenger products outside of Manhattan.
FOR SECURITY REASONS, WE HAVE A STRICT POLICY THAT DOES NOT ALLOW CUSTOMERS TO DROP OFF OR PICK UP PRODUCTS FROM OUR OFFICE.
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Fisher Wallace Laboratories, LLC. The collective work includes works that are licensed to Fisher Wallace Laboratories, LLC, Copyright 2010, Fisher Wallace Laboratories, LLC, ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Fisher Wallace Laboratories, LLC, or purchasing Fisher Wallace Laboratories, LLC products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Fisher Wallace Laboratories, LLC or to purchase Fisher Wallace Laboratories, LLC products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Fisher Wallace Laboratories, LLC You further agree not to change or delete any proprietary notices from materials downloaded from the site.
All trademarks, service marks and trade names of Fisher Wallace Laboratories, LLC, used in the site are trademarks or registered trademarks of Fisher Wallace Laboratories, LLC.
This site and the materials on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Fisher Wallace Laboratories, LLC, disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Fisher Wallace Laboratories, LLC, does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Fisher Wallace Laboratories, LLC, does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Limitation of Liability
Fisher Wallace Laboratories, LLC, shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Fisher Wallace Laboratories, LLC, has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
In the event that a Fisher Wallace Laboratories, LLC, product is mistakenly listed at an incorrect price, Fisher Wallace Laboratories, LLC reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Fisher Wallace Laboratories, LLC, reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Fisher Wallace Laboratories, LLC, shall issue a credit to your credit card account in the amount of the incorrect price.
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Fisher Wallace Laboratories, LLC without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
Fisher Wallace Laboratories, LLC may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Fisher Wallace Laboratories, LLC
Your use of this site shall be governed in all respects by the laws of the state of New York, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Fisher Wallace Laboratories, LLC products) shall be in the state or federal courts located in Manhattan (New York) County, New York. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Fisher Wallace Laboratories, LLC products) must be commenced within one (1) year after the claim or cause of action arises. Fisher Wallace Laboratories, LLC''s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Fisher Wallace Laboratories, LLC may assign its rights and duties under this Agreement to any party at any time without notice to you.
Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Fisher Wallace Laboratories, LLC or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
Fisher Wallace Laboratories, LLC does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Fisher Wallace Laboratories, LLC is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Fisher Wallace Laboratories, LLC reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Fisher Wallace Laboratories, LLC in its sole discretion.
You agree to indemnify, defend, and hold harmless Fisher Wallace Laboratories, LLC, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys'' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
In an attempt to provide increased value to our visitors, Fisher Wallace Laboratories, LLC may link to sites operated by third parties. However, even if the third party is affiliated with Fisher Wallace Laboratories, LLC, Fisher Wallace Laboratories, LLC has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Fisher Wallace Laboratories, LLC These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Fisher Wallace Laboratories, LLC seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).