CUSTOMER SERVICE: Refunds
Our Refund Policy
Customers may return the Fisher Wallace Stimulator® within 30 days of receipt. Fisher Wallace applies a restocking fee of 10% of the price of the device, which is standard for durable goods. We regret that we cannot refund the cost of shipping nor the cost of add-on accessories such as sponges.
The Fisher Wallace Stimulator is effective for the majority of patients within the first two weeks of daily use, but some customers may require three to four weeks to experience positive results. If you need a few extra days, or even a couple of extra weeks, we would be delighted to extend the refund period beyond 30 days.
To initiate a return or request an extended refund period simply call 800 692 4380 or email us at firstname.lastname@example.org. We would prefer that you have ample time to judge the effectiveness of our technology rather than returning it prematurely.
Refunds are mailed by check within four to five weeks of receipt of the device. If for some reason you do not receive your check by the end of six weeks please call us at 800 692 4280.
Please use any form of delivery confirmation when returning the device to Fisher Wallace.Note: Wholesale purchases by medical distributors or doctors are non-refundable.